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December 22nd, 2011UncategorizedUntil and unless people do a job, they cannot really tell what is involved in it and this is why choosing a career is not as easy as most people might imagine. It is often even problematic for individuals to choose a career because often years and years have to be spent by them to train for the job. This is the reason that people are often asking the question “What is the right career for me?” Most people have understood that undergoing a training or degree course might be necessary for them to secure the right employment position; however considering how pricey they can me, they essentially want to make the right choice.
Today a lot of people have lost their jobs because of recession and the global economic downfall, thus “what jobs would suit me?” has become a common question that the unemployed people of today are asking. When there is no adequate career advice service offered by schools and colleges, individuals then tends to make quick decisions regarding their career without doing enough research or performing background checks. The worst part of it all is that people end up making the wrong decisions because they do not appropriately assess the careers they step into. Read the rest of this entry »
Tags: Advice Service, Background Checks, Career Advice, Career Path, Career Service, Choose A Career, Choosing A Career, Colleges, Degree Course, Economic Downfall, Employment Position, Job, Jobs, Recession, Right Choice, Salary, Selecting A Career, Train, Unemployed People, Wrong Decisions
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Tags: Advice Service, Background Checks, Career Advice, Career Path, Career Service, Choose A Career, Choosing A Career, Colleges, Degree Course, Economic Downfall, Employment Position, Job, Jobs, Recession, Right Choice, Salary, Selecting A Career, Train, Unemployed People, Wrong Decisions -
October 20th, 2010Great TipsIt almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you wont be profitable for long unless you have a solid customer retention strategy in place and in action. Its the actions that count not what you say youll do, or what the policy says. People will remember what you or your employees have done or not done.
One of the key components of an effective retention strategy is exceptional customer service. Not just good service, but memorable service. Today, consumers expectations are higher than ever and companies that fail to deliver, risk losing market share.
10 Tips for Delivering Good Customer Service.
1)Treat me like a somebody. Its been years since that Midas muffler commercial aired, but the Im a somebody phrase can still be heard from time to time. Why? Because regular customers expect (and deserve) to be remembered. As one woman summed it up, You dont need to remember my name, or what I order, but do acknowledge that Ive been there before.
One of the best examples Ive ever seen of this is at my local coffee shop. One day I noticed that the young man behind the counter greeted some people by name and, even if he didnt know their name, he knew what they usually ordered. As I waited for my tea (hed already placed my two milk on the side on the counter without me having said a word), I asked him why he said, See you later to some customers, See you tomorrow to others, yet always said, Have a good week to me. The smiling, friendly reply? Because you only come in on Mondays and Fridays. As I thanked him, I thought to myself, Wow. He wont be here long. Unfortunately, I was right.
2)Be polite! Too frequently company representatives ask customers for file information without saying Please or even being polite. It is not acceptable for a service rep to simply bark out, Account number? And it is never acceptable for a service rep to insult a client.
Six weeks ago there was a problem with my home internet account which is with a phone carrier I have used my entire life (and, as you know, this kind of loyalty to a phone company is almost unheard of these days). In all that time, I have never been late with a bill payment to them. There is a long and ugly story here, but the short version is that a) the problem was on their end and b) before they realized where things had gone wrong, their rep was extremely rude. When I asked him to please change the way in which he was addressing me, he snarled, Well whadya expect? If youd pay your bills on time you wouldnt have this problem.
I couldnt believe what I was hearing. In fact, if Id just read this account (instead of being on the receiving end), I wouldnt have believed the story. Whats worse is that although the company later apologized, their senior management seemed to feel that this was not an isolated incident.
A 2005 survey conducted by Schulich School of Business MBAs suggests that this kind of problem exists in over 30% of companies, and costs them hundreds of millions of dollars in lost customers (and revenues) each and every year. Dont let your company end up one of these statistics.
3)Thank your customers like you mean it. When your employees conclude a transaction, they should thank the customer with a smile and a sincere thank you for completed by whatever is appropriate for your business. Too often, customers received a rushed and barely civil Thanks-Have-a-nice-day-Next. With large purchases, the verbal greeting should be followed up with a hand-written card not just because it leads to increased referrals (which is does), but because it is the correct thing to do.
Oh, and by the way, the word Sure is no way to respond when a customer thanks you. To many people in many parts of the world, this is dismissive and suggests you dont care. The correct phrase is Youre welcome.
4) Appearances do count! According got two independent pieces or research, nearly 90% of customers form an impression about how competent and reputable your company is based on what they see when they walk trough your doors.
Preserve me from auto-attendant hell. Customers are becoming increasingly annoyed and frustrated with having to sift through a multitude of options and press numerous buttons only to be told that the desired service can only be obtained through the companys website. Worse is when the auto-attendant uses voice recognition but doesnt recognize your voice. People want to connect with human beings; they dont want to listen to a long list of prompts. For hints on how to use auto-attendants effectively, please read The top 5 new things people expect for good customer service on our ReallyGreatInfo.com webiste.
5)Do what you say you will… when you say you will. The expression Under promise, over deliver may have become somewhat hackneyed through over use, but is still germane. One of the quickest ways to lose customer confidence is to not follow-through, or to be late delivering a service or product, without notifying the customer in advance, determining whether or not the delay will impact the customer and providing an alternate solution in the interim if necessary.
One of the best examples I ever experienced of a company doing it well happened with Toyota. There was a problem with my RAV4 and Toyota couldnt repair it easily. I was driving a loaner, but had planned to go camping with my kids. It was our summer holiday and it had been planned for months. When Toyota couldnt repair my vehicle in time, they rented an SUV for us to use without me having to ask. I have since purchased another vehicle from this dealership and recommended it to 6 others who have purchased from them. Coincidence? I think not.
6)Surprise the customer from the time to time. When it is possible to provide an extra level of service, do so. Whether its an unexpected complimentary dessert in a restaurant, or an upgrade that has not been requested, these special gestures go a long way towards engendering customer loyalty and to winning you new customers. It has long been known that on average, a dissatisfied customer will tell 10 – 16 others, but people who have had an unexpectedly good experience also recount their stories.
7)Provide full service. When Successories sends out its framed prints, it includes the hooks and a small levelling device. Theres a remote control toy vendor near me who includes the batteries. My gas station dispenses free coffee with gas on weekday mornings. A drive-through drycleaner in northern Ontario opens early and hands you the morning paper with your order. Small things, yes. Greatly appreciated? No question.
I spoke to each of my local retailers and learned that in each case, their sales and profits have enjoyed double digits increases since they introduced more comprehensive service. Think about what you can add to help make things easier for your customers. In some cases, by looking at what else it makes sense to sell, you can even add a new revenue stream while improving the perceived level of customer service provided.
8)Mea Culpa. When you have made a mistake, admit it and set things straight. When customers have a complaint listen, truly listen. Then apologize and take corrective action. In many instances, the very act of listening (without interrupting) can be enough to diffuse the situation and make the person feel worthy as a customer. Then ask the customer how they would like you to resolve the situation. In most instances, your client will come up with something reasonable and often less costly than a solution you might have proposed.
9)Listen to your customers. Conduct your own surveys and get feedback on what they like and dont like – and take corrective action as required. Let customers know that their business is appreciated and that their opinions are important to you.
None of these suggestions takes a lot of time or money to implement, yet they can pay dividends in increased customer satisfaction and retention. The key, though, is to ensuring that employees understand the importance of their front-line role and get good training and supervision.
Tags: Attracting New Customers, Cl, Coffee Shop, Company Representatives, Consumers, Customer Retention Strategy, Exceptional Customer Service, Fridays, Friendly Reply, Good Customer Service, Great Customer Service, Job, Market Share, Memorable Service, Midas Muffler, Phrase, Risk, Service Rep, Tea, Young Man
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Tags: Attracting New Customers, Cl, Coffee Shop, Company Representatives, Consumers, Customer Retention Strategy, Exceptional Customer Service, Fridays, Friendly Reply, Good Customer Service, Great Customer Service, Job, Market Share, Memorable Service, Midas Muffler, Phrase, Risk, Service Rep, Tea, Young Man -
August 6th, 2010Great TipsMost people who love specialty coffee drinks eventually purchase an espresso maker. With a good one, you can make all your favourite drinks in the comfort of your own kitchen and try out a new recipe or two. Since this is a large investment, you should spend some time learning about these machines before you buy. Learn about the features available and then read some reviews to find the best machine for your home.
Common Types of Espresso Maker
Manual Espresso Makers
Manual machines require you to do all the work. You measure and grind the beans, tamp the grounds and brew the coffee. These are the least expensive machines. Some avid espresso drinkers will only use a manual machine.Semi Automatic Machines
Semi automatics do some of the work for you. You adjust the water temperature and pressure. Grind and tamp the beans and the machine will do the rest. They are more expensive than a manual machine, but much more affordable than a fully automatic model. These machines are a good first cappuccino maker.Automatic Machines
Automatic machines do the whole job for you. All you need to do is add the water and the beans. With the touch of one button, you will have a great cup of your favourite java drink.Super Automatic Machines
Super automatics do everything from grinding and tamping the beans to the finished product. They pre infuse the beans with water for more flavour than other machines. The entire process is faster than regular automatics. These machines are often found in restaurants and coffee bars.Great Espresso Maker Features
The features vary from machine to machine. When comparing two models, look at the features included with each to determine which will suit your needs better.Bean Grinder
More expensive machines often have a built in grinder. The beans are ground for each individual cup. This results in more flavour from the oils inside the beans. The drink will taste fresh with this feature.Milk Frother
For cappuccino or latte drinks, you will need a frother. This can either be a frothing wand or a separate milk container. More expensive models have a container.Pod Compatible
Pods are small packets that consist of a filter material on the outside and ground beans on the inside. The pods are pre measured for one cup. Just put the pod in the machine and brew your coffee. Most people either love the pods for the convenience or hate them and lament the bitter taste.Water Filter
Some of the more expensive machines have a built in water filter to remove chlorine or other chemicals from the water prior to brewing. These are mostly carbon filters. If your water is heavily chlorinated, you will notice the difference with a built in filter.Cup Warmer
A cup warmer keeps the cup warm before brewing. This results in a hotter drink. This feature is usually located on the top of the machine.Hot Water Dispenser
Some machines have a separate valve for dispensing hot water. This feature is great for making tea or hot chocolate. Most machines used in commercial establishments have this feature.Some Other Things to Consider
o Steel or brass machines are best. Some people detect an aftertaste with aluminium machines.
Tags: Bean Grinder, Cappuccino Maker, Coffee Bars, Coffee Drinks, Coffee Maker, Espresso Machines, Espresso Maker, Espresso Makers, Finished Product, Flavour, Job, Latte Drinks, Milk Frother, Models, People, Restaurants, Should Spend Some Time, Specialty Coffee, Temperature And Pressure, Water Temperature
o Look at the pump pressure on home coffee makers. More powerful pumps work will with finer grounds. You should have a minimum of 14 bars or more for pump pressure.
o Look for a removable water tank. This is easier for cleaning or emptying and will prevent stagnant water from collecting at the bottom of the tank.
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July 13th, 2010DollarCopywriting can be a very lucrative field and is for many writers out there today. Within this article today, we’ll focus on how you can make copywriting a strong field for you so that you have million-dollar copywriting.
The first key and developing million-dollar copywriting is to make sure that you have the right skills for the job. Many people will focus on copywriting as a potentially lucrative field but do not have the necessary experience or expertise for this area. When you are looking to make a great deal of money in copywriting, make sure that you have a solid base of copywriting experience before you start to sell your services. If you have a solid base of copywriting experience along with testimonials and references from past work, you will have a better chance at being able to set your own rate.
To ensure that you are doing a great deal of copywriting, you will want to make sure that you are consistently prospecting for new business. As you are working on your current business and making your high rates, you’ll always want to make sure that you have worked in the pipeline. This will ensure that you are able to consistently bring in high revenues while not having to have as much slow time at some other freelancers have.
To effectively develop and prospect for new business, you must make sure to have your own website and have proven marketing techniques so that you can develop your million-dollar copywriting skills. You may be the best copywriter in the world but without a demand, you will not have a chance to prove your skills or bring in the paychecks that you want and deserve. There are many copywriters today who still do not have a website but this is just another way for you to set yourself apart from the competition. Another way you can set yourself apart from the competition is to develop a niche. This could mean that you do a great deal of copywriting within the healthcare industry because you worked with in it for several years.
Hopefully this article on million-dollar copywriting will have a strong effect on you. Demand on copywriting comes down to the same fundamentals that all new businesses have: an ability to prospect and sell your company to others while building and maintaining a strong client base. You will develop a strong client base by providing great work so that clients will come back to you for repeat business. This will limit the amount of time that you potentially have to prospect for business because you will have clients who will have consistent demand for it. For a company to survive, they must market and marketing requires copywriting. Marketing and copywriting are as essential to a company as oxygen is to human beings. By developing a particular niche within a field, you will set yourself apart from others who are trying to do it all.
Tags: Better Chance, Copywriter, Copywriting, Dollar, Focus, Freelancers, Healthcare Industry, Job, Lucrative Field, Marketing Techniques, Money, Necessary Experience, New Business, Niche, Own Website, Paychecks, Pipeline, Slow Time, Testimonials
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February 2nd, 2010DollarDollar Drink Night: Boozing With Coworkers Could Help You Financially
Theres a group in every office. They hit the nearby watering hole for happy hour once or twice a week after work to vent shared frustrations, talk about the boss behind his back, maybe even plot future career moves. Thumbing your nose at this carousing crew? Think twice, turning down an invite to grab a post-shift drink might be hazardous to your financial future.
A recent study published by The Journal of Labor Research shows that drinkers earn 10 to 14 percent more than those who avoid the bottle altogether. The reason? The study contends its something called social capital. That is, the more youre out enjoying a drink, the more people you meet. The more people you meet, the more doors that are opened for you professionally. And as is the general rule in the business worldits not what you know, its who you know.
The study contends that specifically, its drinkers who hit the bar that see the most benefits financially, as opposed to those who tip the glass at home. Its all about social capital, which the study defines as a persons social characteristics, including social skills, charisma, and the size of his Rolodex, which enable him to reap market and nonmarket returns from interactions with others. Drinkers who hit the bars have a lot of it, drinkers who sip alone have a little less, nondrinkers have less yet.
The study argues that its possible that abstainers may steer clear of social occasions involving drinking, and if not, they will socialize with other nondrinkers or less social people. Its also possible that abstainers might be considered boring by drinkers, and not be invited to a gathering at all. Those who drink socially may have an easier time attaining a higher paying job or reinforce bonds with coworkers or associates who could have a direct impact on salary. Though the reasons behind nondrinkers lack of social capital werent specifically tackled in the study, one thing is cleardrinkers earn significantly more than those who abstain.
For example, female drinkers pull in 14 percent more than their nondrinking counterparts. Men who hit the bottle regularly earn 10 percent more than guys who stick with soft drinks.
The pot gets even sweeter for males who hit their favorite watering hole on a regular basis. Men who visited a bar at least once a month earned an additional 7 percent over the 10 percent advantage. That isnt the case for women barflies, however. No marked advantage was shown for ladies who visited pubs regularly over those who did not.
Though not sponsored by any interests in the alcohol industry, the study was conducted as a response to recent anti-alcohol campaigns on college campuses, limits on alcohol advertising, and tax increases on liquor. Authors of the study contend that since their research shows that drinkers earn significantly more than nondrinkers, perhaps attempting to discourage drinking in society might have a negative impact on our ability to earn.
So next time your cubicle partner asks you to join the crew for a drink after work, think twice before you pass. According to the stats, it might be to your benefit to say First rounds on me.
Tags: Bonds, Boss, Carousing, Charisma, Coworkers, Dollar, Doors, Financial Future, Frustrations, Happy Hour, Job, Journal Of Labor Research, People, Rolodex, Salary, Sip, Social Characteristics, Social Occasions, Watering Hole
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January 18th, 2010DollarThe Four Hundred Dollar Solution, To A Debt Free Life
Are you or some one you know struggling to get by? Anxiety over money and bills getting you down? Are you losing sleep, over stressed and feeling the pressure of the day to day grind? How would it feel to be debt free and living the life of your dreams? Taking a few steps in the right direction can make it a reality! Start your own online business or home based business.
It may be hard to believe that just four hundred dollars more per month can start you on the road to freedom and out of debt. Many of you would be thinking I can’t get another job. It would take away from the important things in life, family, leisure, sleep or anything else we would rather be doing. What if there was a way with just a few hours a week to produce the results you are dreaming of? ….there is! Get debt free.
Others are doing it why not you? Let’s put this in a frame that you can see…. if you keep doing the same thing as you are now, where are you going to be in one year? Another year older and still in debt? Look a little further down the road, now you are five years older… who and where are you? Are you debt free?
Growing as we get older and learning to get rid of the negatives in our lives is a great bonus. Think about what you can do,if you are debt free! Where you can go! When you learn how that a four hundred dollar a month business will set you free and set your dreams to wing. Setting up a simple home base or online business can do all of this with the right plan!
Once set up, your online business income will help you eliminate the anxiety over debt, greatly reducing your stress.Reducing and then eliminating your debt. Using this newly added income to first pay off your highest interest debt and once paid you will learn how to apply all that you have been paying towards the next highest until each and every debt you have is eliminated. Yes even your mortgage! Wow Life without debt.
Learn this and other techniques to grow your personal success. Where you may be asking? Well how about from the ones that have already have done it? How can you get them to teach you? Read, watch and listen to the masters of self development, business, real estate, motivation, and communication. Get on the road to freedom.
Together we can create great things, the thing that dreams are made of. Just remember if it going to happen for you, you will have to take the next step…
You’re About To Learn ‘Secrets’ That Most People Will Never Know About How To Really Create Wealth Online!
Tags: Anxiety, Bonus, Business Income, Debt Free, Dollar, Dreams, Family Leisure, Further Down The Road, Home Based Business, Important Things, Interest Debt, Job, Losing Sleep, Money, Mortgage, Right Direction, Road To Freedom, Sleep, Stress, Wow
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December 4th, 2009DollarA little over three years ago, I got started with Internet marketing. I got started because I needed to become independent of my job as a secretary. Like everyone else I started off with affiliate marketing. I know there was money to be made, but I just could not seem to get it working. None of my promotions worked, the sales were not coming.
I just could not see what it was that I was doing wrong. I kept on trying different programs that were being sent to my email address. Pretty soon everybody had my email address, which was a good thing because eventually I accessed the program that would change my life forever.
The newly found secret was extremely exciting to me. Finally I found a marketing system that was simple and straightforward and to the point. Most of all it was affordable and I did not have to figure anything out. I knew that this would appeal to quite a lot of people.
I have been told that about 90% of the people that tried Internet marketing gave up in about one to three years after not making any money. I think it would be accurate to say that some of the people that gave up, do return at some point in time, also do not forget the newbies, the one that are just beginning their Internet experiences.
I knew that I had found a gold mine and I was amazed at the potential of this newly found system. I did not waste time I delved into the system. The more I looked, the more I was amazed with the simplicity of it all. I knew that I would not have a problem promoting it to others. The opportunity to develop an Internet business is quite substantial.
Everyday thousands of people are looking for a way to work from home and now anyone has the opportunity to position themselves in front of these people in presenting them with a system that works, a system that is so easy to grasp. For a person that is new to Internet marketing this is important. Their first Internet business experience should be as easy as possible to understand, in order for them to be successful.
A lot of people are looking for a way to become self-sufficient. They want the freedom to enjoy life on their terms, and control their destiny. As an Internet marketer, you have the opportunity to present a system that will make their dreams become a reality. The system has to have the right tools, be simple, straightforward and NOT misleading in order to be effective. The system has to have the component that will take that person by the hand, so to speak and guide them to success. This is how you will achieve real success in an Internet business.
Internet marketing is a progression of ideas. You learn a little from someone and then a little more from someone else and then you put it all together and apply it. Now you have gained knowledge and experience. Sometimes your application does not work, but you don’t give up – you just keep trying again and again until it works. Having a home business will arm you with the power to help others achieve their goals in their own Internet business. Indeed that is an honorable position to be in.
I believe that is what it is all about, people helping people. Sure you are building a business to make money, but it’s much more than that. You want to have a feeling of self worth, and independence. You want to be able to make a difference in someone else’s life, because that’s what it’s all about. You don’t want your life to be at the mercy of others. You want to have control of it, because it really belongs to you and to you alone.
Through the years of being employed I had developed a sense of worthlessness, felt as though I was not valued as an employee for the work that I did. My life was slowly being sucked out of me and I had to put a stop to this madness somehow. Sure they say that one needs to earn a living. Sure you do, but for yourself not for your boss. Some people would say that I am trying to put the bosses out of business. No I am not, because as long as you have people who are being employed then you will always have bosses. But guess what I will not be one of those that are employed any longer; instead I will be one of those that have their own business.
Tags: Affiliate Marketing, Business Experience, Dollar, Everyday Thousands, Gold Mine, Internet Business, Internet Experiences, Internet Marketing, Job, Marketing System, Money, Newbies, Opportunity, People, Point In Time, Promotions, Simplicity
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November 23rd, 2009Great TipsVibrating Watches and alarm watches are becoming very popular these days and are packed with features that were not available when they first came out.
I think one of the first popular brands was Casio and I remember well spending a lot of time reading the instructions and setting my first watch up.
All though they were a new innovation at the time and they had a lot of toy value they were not that reliable as I recall. They had many features but understanding how to set them up I found to be quite a trial.
I was surprised at how much noise one of those small wrist alarm watches could produce. So they have no problem at all in waking you up. You can of course turn the sound down. Do you remember the old fashioned mechanical alarm clocks that used to wake you up with quite a start? Well alarm watches that are set up correctly can do just as good a job without the jump factor.
They are not only useful for waking you up in the morning they have also many features that can be used throughout the day.
They can be used as popular reminder watches if say you have an important meeting to attend. Or you may have an appointment to keep. They can be used as Pill Alarm Timers so youll never forget to take your medication again. Some of these alarm watches have up to 200 alarms available per day to help you manage your very active and busy lifestyle.
There are even alarm watches that claim to waken you up at the most effective and alert time. How does that work you say? Well it works like this. You set the watch to waken you up not at a specific time rather a small window of time; instead of 6.45am on the dot you choose a setting between 6.30am and 7.00am.
The watch has tracked your sleep cycles all night through the different sleep states. So the watch chooses to waken you up at your most alert state some time between your chosen time points. The makers claim you will be woken at your most refreshed and energetic time. What a marvelous idea!
Alarm watches have certainly moved on over the last few years and there is a terrific range of products to choose from. The internet is the place to shop in my opinion but go for a branded company and then you are much less likely to get duped. And remember that alarm watches are also good looking these days so you can also view your watch as a fashion accessory.
Tags: Alarm Clocks, Alarm Watches, Alarms, Appointment, Casio, Dot, Energetic Time, Innovation, Job, Lifestyle, Marvelous Idea, Mechanical Clocks, Medication, Reminder Watches, Sleep, Time Points, Timers, Window Of Time, Wrist Watches
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